(ICU 04 Item 7 ) ------------------------------------------------ [10/07/04]
Subject: Cadence email Support
SIX OF ONE, HALF A DOZEN OF ANOTHER: I didn't know that Cadence email
support went to the hotline staff. Makes this question redundant. D'oh!
Do you regularly use the Cadence email support (Y or N)?
Yes: ################## 36%
No: ################################ 64%
What do you think of Cadence email support?
Useful: ###################### 44%
mixed: ################# 34%
waste-of-time: ########### 22%
I usually use the email support. I makes it easier to their tech support
to understand our issues. If you call you end up having to send an email
with a test case anyway, so why not just do that in the first place? The
email also makes a nice log of the issue.
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Email support and hotline results in the same queue in Europe.
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I use it for non urgent request and I'm quite happy with it
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I only use it if it is LEC issues. I do get useful technical answers.
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Not official Cadence "email support". I usually email my AE and he/she
opens a ticket a direct it to his/herself.
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No, the first line support for Cadence is so bad that it is to be avoided
at all costs. It's a waste of my time and the people giving the support
don't seem to enjoy it much either.
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No, because all of them will be sent overseas and you couldn't get
whatever you expect.
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