( ESNUG 365 Item 3 ) --------------------------------------------- [02/15/01]
From: [ I Am Sparticus ]
Subject: Customer Pissed About Synopsys Hotline & "New" Maintenance Costs
Hello John,
Please do not reveal my identity.
Synopsys used to have a maintenance option that allowed customers to pay
for software updates & Solvit access. This was significantly cheaper than
paying for full support. Synopsys no longer offers that option and with
the increase in tool prices my maintenance bill is up almost 60%. I don't
understand why I should pay for services I don't use. Calling the Synposys
hotline is useless. All they do is ask for a test case and file a STAR.
And the FAEs who are any good work for the consulting group and Synopsys
charges $$$$ for their services. I haven't heard many complaints on this.
Is everyone else OK with this?
- [ I Am Sparticus ]
|
|
