( ESNUG 305 Item 8 ) --------------------------------------------- [11/18/98]

Subject: ( ESNUG 299 #2 300 #1 301 #1 )  Chip Express Documentation Cost Us

> I was quite surprised to read the "Crappy Chip Express" email in the
> ESNUG 299.  I think it's not right to publish this kind of message from
> an anonymous source.  Accusing without taking responsibility is not
> what I would expect to be an objective of ESNUG.
>
> I don't believe there is one vendor out there who does not have at
> least one unhappy customer.  So, by letting him voice his opinion you
> may cause a real damage to the company.   Lets say the complainer is
> right (we all know the customer is "always" right...) still the vendor
> should have the opportunity to comment on these kind of strong
> accusations.  I'm glad one of our customers took the initiative to
> respond.
>
>     - Tsipi Landen
>       Marketing Communications Director
>       Chip Express                                Santa Clara, CA


From: danlutes@crystal.cirrus.com (Daniel Lutes)

John,

I can only say it is VERY RIGHT to publish the criticism from "FedEx, They
Ain't."  As you are well aware, many of us couldn't say anything at all if
we couldn't be anonymous.  Frankly, one of the the things that is GREAT
about this forum is the opportunity to hear honest reports on tool, vendor,
and methodology effectiveness without the confusing filters of corporate
marketing and legal departments.

Personally, I am more leary of Chip Express after the protests of their
"Marketing Communications Director".  If she really cared about delivering
a quality service, her response would have been to contact her top 5 or 10
customers to make sure they weren't having the same problems as "FedEx, They
Ain't." Seems to me like Tsipi is trying to shoot the messenger.

Thanks for the good work,

    - Dan Lutes
      Cirrus