( ESNUG 301 Item 1 ) --------------------------------------------- [10/15/98]

Subject: ( ESNUG 299 #2 300 #1 )  Crappy Chip Express Documentation Cost Us

> Chip Express is, IMHO, composed of rank amateurs and completely
> mis-documented their vector format.  Now we need to spin another 2 days
> worth of effort to fix our test bench to re-generate the vectors in a
> completely different mode than what they originally told us.  Arrgh.
> Probably don't want to post this w/ my name on it, but I figured you'd be
> interested.  I will make damn sure that my company never uses them again.
>
>   - [ "FedEx, They Ain't." ]


From: Tsipi_Landen@ln.chipx.com

Dear John,

I was quite surprised to read the "Crappy Chip Express" email in the ESNUG
299.  I think it's not right to publish this kind of message from an
anonymous source.  Accusing without taking responsibility is not what I
would expect to be an objective of ESNUG.

I don't believe there is one vendor out there who does not have at least
one unhappy customer.  So, by letting him voice his opinion you may cause a
real damage to the company.   Lets say the complainer is right (we all know
the customer is "always" right...) still the vendor should have the
opportunity to comment on these kind of strong accusations.  I'm glad one of
our customers took the initiative to respond.

I would appreciate it if you could give it a though (or two ..) and let
your readers know what is your opinion on this kind of use of your
e-mail newsletter.

  - Tsipi Landen
    Marketing Communications Director
    Chip Express                                     Santa Clara, CA