( ESNUG 207 Item 5 ) ---------------------------------------------- [1/18/95]
Subject: LMC's Hotline Has Gone Down Hill Since Being Bought By Synopsys
Ed Oswalt <efo@dtc.kodak.com> wrote:
>Is it me or has LMC's hotline went down hill since Synopsys took over?
>Lately more and more users complain about it and I used to remember they
>where one of the best a few years ago. I notice more delays when I do
>use it (which is less frequent than a few years ago).
>
> - Ed Oswalt
> Kodak
From: fredo@newbridge.com (Fred Odendaal)
I agree. A couple of weeks ago, I phoned the hotline three times for one
problem. The first time I was disconnected, the second time my call was
forwarded to somebody's voice-mail that wasn't in the modelling group and the
3rd time I was forwarded to the voice-mail of the call dispatcher. I was
called back the next day to get a log number and the support Engineer phoned
the day after that. Aaaaah, the beauty of a monopoly!!!
- Fred Odendaal
Newbridge
|
|
